Name: SyncLink Logistics
Address: Calgary, AB, CA
Telephone: +1-855-777-7559
Price range: $$

Consumer protection (Alberta)

All quotes, deposits and final invoices are itemized in Canadian dollars with GST shown separately, in line with the Alberta Consumer Protection Act and its Fair Trading regulations.
Estimates given online are good-faith rough estimates. If the final charge would exceed a written estimate by more than 10%, we contact you for written approval before the work continues.
SyncMoving relocations are booked under a written service agreement issued before the move date. You receive a copy in your account dashboard.
Deposits for moving services are 50% of the quoted job. Cancellations more than 48 hours before the scheduled start are refunded in full; inside 48 hours the deposit covers crew and vehicle commitments already scheduled.
No unsolicited charges are added after service. Any accessorial charge (stairs, long carry, wait time, storage) is disclosed before it is incurred.
Complaints are acknowledged within one business day. Unresolved disputes may be escalated to Service Alberta and Consumer Protection.

Transport & carrier compliance

SyncLink operates under Alberta commercial vehicle rules administered by Alberta Transportation and Economic Corridors, including safety fitness certification for regulated vehicles.
Drivers hold a valid Class 5 or Class 4 Alberta operator's licence appropriate to the vehicle, and are subject to abstract and criminal record review.
Hours of service, load securement and pre-trip inspection requirements under the National Safety Code are followed on all regulated moves.
Dangerous goods are not accepted. We do not transport explosives, compressed gas cylinders, flammables, corrosives, ammunition, or any item requiring TDG placarding.
Cannabis, alcohol, tobacco and prescription medication are transported only where the shipper is legally authorized and the recipient can produce valid identification on delivery.
Restricted items also include live animals, cash and bullion, unset gemstones, and irreplaceable original documents unless a written special-handling agreement is in place.

SyncLink carries commercial general liability and cargo coverage. Standard courier liability is limited to $100 per shipment unless declared value coverage is purchased at booking.
SyncMoving default coverage is $0.60 per pound per article (released value). Replacement-value protection is available for an added premium and must be selected in the service agreement before the move.
We are not liable for damage to items packed by the customer (PBO), for pre-existing damage, for particle-board or self-assembled furniture, or for mechanical or electronic failure where there is no external damage.
Claims must be reported in writing within 7 days of delivery for courier shipments and within 30 days for relocations, with photographs and the booking reference.
Claims are acknowledged within 2 business days and resolved within 30 days. Payment of the invoice is required for a claim to be settled.
Neither party is liable for delays caused by weather, road closures, labour action, or other events beyond reasonable control.

We collect personal information under Canada's PIPEDA and Alberta's Personal Information Protection Act (PIPA), and only for the purposes of quoting, dispatching, delivering and invoicing your service.
Collected data includes name, contact details, pickup and drop-off addresses, delivery photos and signatures, GPS trip data, and payment confirmations. Full card numbers are never stored by SyncLink — payments are processed by our PCI-compliant processor.
Location data is used only while a job is active. Optional GPS autofill on your device is off until you grant permission and can be revoked at any time in your browser settings.
Proof-of-delivery images, trip records and invoices are retained for 7 years to meet Canadian tax and transport record-keeping requirements, then securely destroyed.
We do not sell personal information. It is shared only with the driver assigned to your job, our dispatch platform, and our payment processor.
You may request access to, correction of, or deletion of your personal information by writing to support.synclink@zohomailcloud.ca. Requests are answered within 30 days, and you may escalate to the Office of the Information and Privacy Commissioner of Alberta.

Every SyncMoving booking automatically generates a numbered service agreement listing the crew, truck, packages, coverage level, deposit and cancellation terms. It is stored in your account and downloadable as a PDF.
Accepted payment methods are credit card, debit, e-transfer and approved commercial net-terms accounts. Invoices are due on receipt unless net terms are in writing.
Interest of 2% per month (26.82% per annum) may be applied to commercial balances more than 30 days past due.
Rescheduling is free up to 48 hours before a move and up to 2 hours before a courier pickup, subject to availability.
Undeliverable shipments are returned to the sender and the return leg is billable at the original rate.
These policies are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.