Name: SyncLink Logistics
Address: Calgary, AB, CA
Telephone: +1-855-777-7559
Price range: $$

Rider safety & inclusivity

Every rider is welcome. We serve people of every race, faith, gender identity, sexual orientation, age, body size, and ability — refusing service on those grounds is grounds for permanent removal from our platform.
All drivers are licence-verified, background-checked, and drive insured 2019-or-newer vehicles.
Service animals and mobility aids are always accepted at no extra charge.
Every trip is logged with pickup, drop-off, driver and vehicle details so dispatch can locate a ride at any time.
24/7 live dispatch at (855) 777-7559. In an emergency, call 911 first, then call us.

Verification codes — get in the right car

Every booking generates a unique secret verification code shown in your confirmation email, text and booking page.
Give the code to your driver before you get in. Your driver will confirm it against dispatch.
Never share your code with anyone else, and never enter a vehicle that cannot confirm your booking details.
If a code does not match, do not ride — call dispatch at (855) 777-7559 immediately.

Harassment, discrimination, threats, sexual advances, slurs or intimidation toward a driver or a passenger is never tolerated.
Physical contact without consent, unwanted photography or recording, and requests for personal contact details are prohibited.
Drivers may end a trip at a safe location if they feel unsafe; riders may end a trip for the same reason at no penalty.
Confirmed violations result in immediate, permanent deactivation of the rider or driver account, and reports to police where warranted.
Report an incident to support@sync-link.ca or (855) 777-7559 — reports are reviewed within 24 hours and kept confidential.

Report a lost item within 24 hours by emailing support@sync-link.ca with your booking reference and a description of the item.
Dispatch contacts your driver directly; found items are logged and held securely at our Airdrie base for 30 days.
We will arrange a return: pickup at our base at no charge, or courier return at standard Link delivery rates.
High-value items (wallets, phones, keys, medication) are prioritised and returned the same day where possible.
Unclaimed items after 30 days are donated or securely destroyed.

Cancel free of charge before a driver is dispatched. A $5.00 cancellation fee applies once your driver is en route.
Fares follow our published card: $3.00 base, $0.89/km, $5.95 minimum, $0.33 per additional rider, $1.12 holiday and weekend premium, plus 5% GST.
No surge pricing — ever. Airport (YYC) trips carry a flat $25 surcharge.

Dispatch is staffed 24/7 and every report is reviewed within 24 hours.